Privacy Policy

1. Data Controller

Extra Perfect Oy
Business ID: 2717898-4
VAT number: FI27178984
Email: info@extraperfect.fi
Phone: +358 44 349 3039

2. Personal Data We Collect

We collect the following data during service inquiries and customer support:

• Name, email, phone number
• Address and postal code (for service delivery)
• Service location details (space, size, special requests)
• Quote and billing information
• IP address and browser data (cookies)
• Chat conversation content (AI chatbot)

3. Purpose and Legal Basis

• Contract performance: Service request handling, service delivery, invoicing
• Legitimate interest: Customer service, service improvement, statistics
• Consent: Marketing communications, analytics cookies
• Legal obligation: Accounting obligation (6 years)

4. Data Retention

We retain personal data only as long as necessary for the purposes described above. Customer data is deleted within 3 years of the last interaction, unless legal obligations (such as accounting law) require longer retention.

5. Data Sharing and Transfers

Your data may be shared with the following third parties:

• Supabase — Database and storage (EU servers)
• Resend — Email service
• Google — Analytics (consent-based only)
• Vercel — Hosting service

We do not sell your personal data. Data may be transferred outside the EU/EEA (e.g., USA), but only with appropriate safeguards (EU Standard Contractual Clauses).

6. Your Rights

You have the right to:

• Access data stored about you
• Rectify inaccurate data
• Request deletion ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise your rights, email info@extraperfect.fi. We will respond within 30 days.

7. Cookies

We use cookies to ensure website functionality and analyze traffic. See our cookie policy.

8. Data Security

We protect your data with appropriate technical and organizational measures, including encryption in transit and at rest (TLS/HTTPS), access controls, regular security audits, and row-level security (RLS) in our database.

9. Supervisory Authority

If you believe your data is being processed unlawfully, you may file a complaint with:

Office of the Data Protection Ombudsman
Address: Lintulahdenkuja 4, 00530 Helsinki, Finland
Email: tietosuoja@om.fi
Phone: +358 29 566 6700